GENERAL TERMS AND CONDITIONS

These General Terms and Conditions govern the use of the mobile application “Public Transport Stara Zagora” (in Bulgarian: „Градски транспорт Стара Загора“), hereinafter referred to as the “Application” or the “Mobile Application“, which provides its users with information about travel options from and to a point of their choice within the Municipality of Stara Zagora by public transport, including bus, trolleybus and any other type of transport and means of travel maintained by the Municipality of Stara Zagora. In addition, the Application allows users to quickly, easily and conveniently purchase tickets for single or multiple (subscription) journeys on the public transport of the Municipality of Stara Zagora.

In order to provide you with information about travel options within the Municipality of Stara Zagora, the Application uses data from the web system TransInfo – Municipality of Stara Zagora, which is one of the components of the SmartTracker Public Transportation real-time passenger information system. TransInfo is a web system that provides information about the city’s transport scheme, the lines and timetables of mass public transport, as well as real-time information about the movement of public transport vehicles.

The Mobile Application is owned by

“Troleybusni i Avtobusni Prevozi” EOOD (Trolleybus and Bus Transport Ltd.),

UIC: 123732117,

VAT registered,

Registered office and address: Stara Zagora, Industrialen residential district, Trolleybus Depot,

Represented by: Dimitar Dobrev Avdzhiev,

Tel.: +35942605362; +359885912109, +359885912106

e-mail: office@szprevozi.com

“Troleybusni i Avtobusni Prevozi” EOOD is a single-member limited liability company registered under the Commercial Act, owned by the Municipality of Stara Zagora, whose main activity is the scheduled carriage of passengers by bus and trolleybus within the Municipality of Stara Zagora.

The Company uses the mobile application “Public Transport Stara Zagora” as part of its main activity. The Application was created with the aim of modernising the enterprise and improving citizens’ access to public transport and to the “public carriage of passengers” service provided within the Municipality of Stara Zagora.

Which IT company maintains the Mobile Application?

The Mobile Application was created and is technically maintained by “Modeshift Europe” AD, UIC: 204860864, address: Sofia, 1 Business Park Sofia Str., Business Park Sofia, Building 5, Entrance A, Floor 1.

Who is a user of the Mobile Application?

A user may be either a natural person or a legal entity that has installed the Mobile Application on a mobile device it owns.

General provisions

By installing and using the Application you declare that you have read and understood these General Terms and Conditions, that you are entitled to give valid consent, and that you fully accept these General Terms and Conditions as published. If you are a natural person, please note that the Application is intended for use by persons over 18 years of age and by using it you declare that you have reached that age. “Troleybusni i Avtobusni Prevozi” EOOD shall not be liable if the Application is used by persons under 18 years of age. If you are under 18 and wish to use the services of “Troleybusni i Avtobusni Prevozi” EOOD, please ask an adult for assistance.

“Troleybusni i Avtobusni Prevozi” EOOD reserves the right to amend these General Terms and Conditions at any time, and the new text will be made available in the Mobile Application. If you continue to use the Mobile Application, you agree to the newly adopted General Terms and Conditions. In the event of material changes, the General Terms and Conditions will be provided to you in an appropriate explicit manner.

All active actions you perform in the Mobile Application and in the application store (the so-called App Store), such as pressing buttons, ticking boxes, opening links and others, are considered electronic statements made by you and are binding on you.

All personal data provided by you and collected through the Mobile Application are stored and processed by “Troleybusni i Avtobusni Prevozi” EOOD, which is the personal data controller. We take care of the proper use and non-disclosure of your personal data, which will be processed in accordance with the Personal Data Protection Policy adopted by “Troleybusni i Avtobusni Prevozi” EOOD, which forms an integral part of these General Terms and Conditions.

How to install the Mobile Application?

The Mobile Application is free of charge and can only be used after being installed on your mobile device with a screen (smartphone or tablet). The Application is installed by pressing the Install button in the application store (the so-called App Store) you have visited.

How to obtain information from the transport system of the Municipality of Stara Zagora?

The Application does not require registration if you use it only to obtain information from the transport system of the Municipality of Stara Zagora.

You can obtain information through the “Discover” menu in the Mobile Application. To do so, you must fill in the “Where are you going?” field. You are required to enter a starting point and a desired destination. The desired destination is entered manually, while the starting point can be entered manually or automatically by pressing the “Your location” button. In the latter case, the system will automatically detect your location.

Important! Your device must have the GPS location function enabled in order for you to use the “Your location” button. Otherwise, we will not be able to find your location, or the location found will be inaccurate.

After entering the required information, you will receive data about the buses that are about to arrive at the stop nearest to you.

By clicking/tapping on the information about a passing bus, a map of the city opens in the Google Maps application, and a small window appears offering you the option “Buy a ticket“. By clicking/tapping the “Buy a ticket” button you will be redirected to the ticket purchase menu (the “Tickets” menu).

Vehicle movement data

Data on the bus and trolleybus lines, their timetables and current changes in the movement of vehicles are obtained from the TransInfo system, which we informed you about at the beginning of this document.

“Troleybusni i Avtobusni Prevozi” EOOD is not responsible for the maintenance of the TransInfo system and gives no guarantees as to its accuracy and currency. For all questions related to the data received from the TransInfo system, please refer to the information published on the system’s website and contact the legal entity that maintains it.

Data on the distance from a point specified by you to public transport stops

The Application uses the services of Google Maps, which include the map of the Municipality of Stara Zagora, the distances indicated on it and the calculated time a pedestrian needs to reach a given public transport stop. In this regard, “Troleybusni i Avtobusni Prevozi” EOOD is not responsible for this information and gives no guarantees as to its accuracy and currency. For all questions related to the data received from Google Maps, please refer to the information published on the Google Maps website and contact Google Inc.

Receiving the “public carriage of passengers” transport service

The Mobile Application gives you the opportunity to pay the price of the “public carriage of passengers” transport service. The service is provided by “Troleybusni i Avtobusni Prevozi” EOOD and is performed within the Municipality of Stara Zagora, on the transport lines announced in advance by the Company.

The price of the transport service is paid by purchasing a “ticket” for a single journey or a “subscription” for multiple journeys within one month. You can find the specific types of tickets and subscriptions, their prices and validity periods in the Mobile Application.

Important! Please note that the tickets and subscriptions offered in the Mobile Application have a validity period, which is the period during which you can use the transport service on the basis of your ticket/subscription.

After the validity period of the ticket/subscription expires, our services are provided only upon purchase of a new ticket/subscription.

Passengers with an expired ticket/subscription pay a penalty fee (fine) in accordance with the Company’s conditions for the carriage of passengers.

The steps for purchasing a ticket/subscription and their meaning are as follows:

1. Installing the Application;

2. User registration – registration is mandatory in order to pay for our transport services. Registration is done from the options of the Mobile Application. You can choose between registering a profile in the Application via e-mail or using your existing Google or Facebook profile;

3. Order – placed from the “Tickets” menu. You must open the “Tickets” submenu or the “Subscriptions” submenu, depending on whether you wish to pay for a single journey or, respectively, for multiple journeys within one month. From the list of ticket/subscription types you must select the specific ticket/subscription you wish to receive. After selecting it, you must press the “Buy now” button. Pressing the “Buy now” button will redirect you to the payment system with which the Company partners.

4. Payment – you must enter your details in the payment system we partner with – “PayU SA“, Opera Center 2, 2 Dr. Nicolae Staicovici Str., Floor 6, Sector 5, Bucharest, Romania, www.payu.ro. These details are received only by “PayU SA” and we have no access to them. Please read the operating rules and the personal data protection policies of “PayU SA“.

After entering your details, you must press the “Pay” button. By pressing this button you simultaneously place the payment order for the transport service and conclude the transport service contract.

The amounts paid by you are transferred by “PayU SA” to the company that maintains the Application – “Modeshift Europe” AD, which in turn transfers them to “Troleybusni i Avtobusni Prevozi” EOOD.

You have fulfilled your obligations by transferring the amounts to “PayU SA“, and any delay in payments between “PayU SA“, “Modeshift Europe” AD and “Troleybusni i Avtobusni Prevozi” EOOD will not affect your rights and obligations.

5. Conclusion of the transport service contract – by pressing the “Pay” button the order is completed and the contract for the “public carriage of passengers” transport service between you and “Troleybusni i Avtobusni Prevozi” EOOD is concluded. From this moment on you cannot make changes to the ticket/subscription you have ordered.

As of pressing the “Pay” button you are entitled to receive the transport service you have paid for from “Troleybusni i Avtobusni Prevozi” EOOD, and “Troleybusni i Avtobusni Prevozi” EOOD is entitled to receive the price of the service.

6. Using the ticket – in order to benefit from the service you have paid for, you must use the ticket/subscription. To use the ticket, you must press the “Use now” button. From this moment the countdown of the ticket’s validity period begins, during which you can use transport services. The validity period cannot be stopped or interrupted. Within the validity period of the ticket you can take an unlimited number of trips.

7. Using a subscription – the subscription can only be used within its validity period. The countdown of the subscription’s validity period starts from the moment the contract is concluded and does not depend on pressing the “Use now” button. By pressing the “Use now” button you record the journey you have made and can use this fact as evidence of your status as a “passenger” under the public transport passenger insurance.

Price information

Electronic transactions/payments are carried out through the payment system indicated in the Mobile Application. This system guarantees your security.

The current prices for each type of transport service are published in the Mobile Application. The announced prices are in Bulgarian leva. The prices indicated are final and include 20% VAT. The user does not owe any additional fees for electronic transactions/payments.

Important information about passenger insurance

Please note that “Troleybusni i Avtobusni Prevozi” EOOD maintains compulsory insurance for passengers on public transport, and if you wish to make use of it, you must keep the information about your electronic ticket or, respectively, the receipt you have received.

Conditions for using the Mobile Application and receiving services from “Troleybusni i Avtobusni Prevozi” EOOD

“Troleybusni i Avtobusni Prevozi” EOOD takes all reasonable and normally expected measures for the trouble-free operation of the Mobile Application, as well as for the connection between the Mobile Application and the TransInfo and Google Maps systems.

Notwithstanding the above, “Troleybusni i Avtobusni Prevozi” EOOD cannot guarantee the trouble-free functioning of the Application and its external connections. In this sense, “Troleybusni i Avtobusni Prevozi” EOOD assumes no liability if you are unable to access the Application or a particular type of service in it, or if the information received through the Application proves to be inaccurate or out of date. The services in the Mobile Application are provided to you as they are, and “Troleybusni i Avtobusni Prevozi” EOOD is not liable if they do not meet your needs.

“Troleybusni i Avtobusni Prevozi” EOOD is not liable for damage you have suffered from viruses or other software harmful to your device. You must not ignore notifications from the antivirus software you use about a detected virus.

“Troleybusni i Avtobusni Prevozi” EOOD is not liable if it fails to fulfil its obligations due to force majeure or other unforeseen circumstances that cannot be overcome by taking reasonable measures on the part of “Troleybusni i Avtobusni Prevozi” EOOD, including interruption of the electricity or internet network, natural disaster, fire, flood, war and others.

The use of our Mobile Application involves installing software on your device. “Troleybusni i Avtobusni Prevozi” EOOD has the right to periodically update this software in order to provide you with up-to-date services. You have the right to object to the updates or to disable them manually in your software. In this case “Troleybusni i Avtobusni Prevozi” EOOD does not guarantee that the Application will function normally and is not liable for damage that may occur to you as a result of problems with access to the Application or receiving out-of-date information.

Copyright and other intellectual property rights

All logos, graphic materials, designs, databases, images and other objects displayed in and accessible through the Mobile Application are objects of intellectual property and are protected by the Copyright and Related Rights Act, the Marks and Geographical Indications Act and/or the Industrial Design Act. Copying, otherwise extracting, using and/or distributing these objects without the consent of the rights holder is prohibited and constitutes a violation of the applicable legislation.

The computer code (program) constituting the Mobile Application, the tickets and the subscriptions are subject to copyright. Any manipulation of the code, copying it, using it in a manner not intended for its purpose, including embedding it in other programs and distributing it, constitutes a violation within the meaning of the Copyright and Related Rights Act. In case of suspicion of such a violation committed by you or for your benefit, “Troleybusni i Avtobusni Prevozi” EOOD has the right to immediately suspend your access to the Application and to terminate the contract for the provision of transport services, retaining the price of the ticket/subscription as a penalty. In all cases “Troleybusni i Avtobusni Prevozi” EOOD has the right to claim compensation for damages suffered in excess of the penalty amount.

Copying, embedding, distributing and otherwise using the logo and design of the Mobile Application is also prohibited. They may be used only with the permission of “Troleybusni i Avtobusni Prevozi” EOOD.

Termination

“Troleybusni i Avtobusni Prevozi” EOOD has the right to terminate the Agreement between it and you for the use of the Mobile Application and the tickets/subscriptions, and to immediately suspend your access to the Application, if you breach any of your obligations described in these General Terms and Conditions. “Troleybusni i Avtobusni Prevozi” EOOD has the right to retain the price of the ticket/subscription as a penalty. In all cases “Troleybusni i Avtobusni Prevozi” EOOD has the right to claim compensation for damages suffered in excess of the penalty amount.

You have the right to uninstall the Mobile Application at any time. In this case the price of the tickets/subscriptions paid is not refunded. The price of the tickets/subscriptions may be refunded to you only in the event of culpable non-performance of the obligations of “Troleybusni i Avtobusni Prevozi” EOOD.

Other

If any of the clauses of these General Terms and Conditions is invalid, the invalid clause shall not apply. In this case all other clauses of the General Terms and Conditions shall remain in force and continue to bind the parties.

For all matters not regulated by these General Terms and Conditions, the Company’s conditions for the carriage of passengers shall apply.

The Personal Data Protection Policy adopted by “Troleybusni i Avtobusni Prevozi” EOOD forms an integral part of these General Terms and Conditions.

Information about all conditions not regulated in this document can be obtained from the Mobile Application itself or by e-mail at office@szprevozi.com, as well as by telephone: +35942605362; +359885912109, +359885912106.